Returns & Warranty
Thank you for allowing us to service your snorkel gear needs!
We greatly appreciate your business and hope that your shopping experience is pleasant. Please contact us immediately if you have any issues related to your order. We welcome your feedback and urge you to inform us if you feel that any segment of your transaction was not handled in the most professional manner. We want to hear all feedback; don’t hesitate to pass along your positive comments too.
What is the return policy?
There are two types of returns.
- General Returns
Any items purchased from November 20th till December 25th are eligible for returns or exchanges until February 15th, 2017. Orders Placed after Dec 25th will revert to our General Return Policy.
General Returns are covered for 30 days.
All shipped orders will include a General Return Form. If you have to return your order please include a copy of your invoice with a breif explanation of why youi are returning the goods and ship the unused product with all of the manufacturer's original packaging to Snorkel-Mart.
General returns must be shipped in an appropriate shipping container or box. Please ship pre-paid and insured, as Snorkel-Mart will not be responsible for shipping charges or losses on general returns.
Exchanges are a normal part of every business, and we make it easy!
If you have received an item that you wish to exchange (perhaps your fins are just a tad too big), call our Customer Service line at 1 (888) 597-8445! While you will need to pay shipping one way to receive your new item, we'd be more than happy to include a prepaid FedEx shipping label in the box so you may return your unused item! Please send the original item back to us within 30 days of purchase. After the original item(s) is received and inspected, your refuns will be issued.
Please Note: We cannot accept any items that have been used in water or have been visibly scratched or scuffed. In addition, please keep in mind that Custom Ground Rx lenses do not qualify for return or exchanges.
Does my order come with a warranty?
Snorkel-Mart takes the guess work out of shopping online. In addition to our liberal return policy, many of the products we sell are backed by a firm manufacturer's warranty.
The majority of Deep Blue Gear products sold by Snorkel-Mart.com come with a 1-year warranty against manufacturing defects effective from the date of purchase.
Returns under warranty are extremely rare, however should your product be suspected of a manufacturer’s defect please call us at 1-888-597-8445 and we will be glad to help you with your warranty issue.