What is the return policy?
There are two types of returns.
- General Returns
General Returns are covered under our 30-day general return policy.
All shipped orders will include a General Return Form. If you have any discrepancy with your order please complete the general return form, attach a copy of your invoice and return the unused product with all of the manufacturer's original packaging to Snorkel-Mart.com.
General returns must be shipped in an appropriate shipping container / box. Please ship pre-paid and insured, as Snorkel-Mart.com will not be responsible for the shipping charges either way on general returns.
Exchanges are a normal part of every business, and Snorkel-Mart makes it easy.
If you have received an item that you wish to exchange (perhaps your fins are just a tad too big), just call our Customer Service line at 1 (888) 597-8445! While you will need to pay shipping one way to receive your new item, we’d be more than happy to include a prepaid FedEx shipping label in the box so you may return your unused item! (Note that we cannot accept any items for refund that have been used in water or have been visibly scratched or scuffed. Keep in mind also that Custom Ground Rx lenses cannot be refunded as they are ground specifically for your Rx.)
Note: Custom Rx Masks do not qualify for return or exchange.
Does my order come with a warranty?
Snorkel-Mart takes the guess work out of shopping online. In addition
to our liberal return policy, many of the products we sell are backed
by a firm manufacturer's warranty.
The majority of Deep Blue Gear products sold by Snorkel-Mart.com come
with a 1-year warranty against manufacturing defect (with the exception
of snorkel cameras which are guarantied until the manufacturer's seal
is broken), effective from the date of purchase.
Returns under warranty are extremely rare, however should your product
be suspected of a manufacturer’s defect please call us at 1-888-597-8445
and we will be glad to help you with your warranty issue.